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Omnique's web application brings tech to an antiquated industry

Background

Omnique is the premier shop management software solution for the automotive repair industry. The platform services hundreds of auto shops across the nation with a growing international presence. The app allows the shop to create printable estimates, integrate their parts catalog and process credit card payments within a web browser. The Omnique team has entrusted Hatton Point with building, scaling and supporting their application for over 8 years.

Challenge

After years of maintenance and support of Omnique’s version 4.0 built on Microsoft’s Silverlight platform, it was time to modernize. To support Omnique’s vision of a mobile-compatible enterprise application, the site would need to be rewritten to support the latest versions of HTML, CSS and Javascript. The challenge was to modernize the app without impacting the user’s day-to-day workflow or risk data loss. Hatton Point was tasked with supporting the current application while iteratively rebuilding on top of a shared database. This process needed to be seamless to their users and prevent a significant training burden on the Omnique team.

Solution

Hatton Point’s six-step agile process allowed the team to iterate on monthly releases. New, production-ready features were constantly released to end users. This allowed current shop owners to continue to use the application they were familiar with while slowly getting familiar with the look and feel of the modern site. Because of the challenge to maintain a shared database, Omnique’s users were able to move back and forth between the deprecated version and the new site without fear of losing data or wasting time maintaining information on two sites.

Result

Hatton Point’s iterative process prevented user resistance against a major application upgrade by thoughtfully releasing new features to them every month. There was no overnight migration, with users one day waking up to a new version of the application. Utilizing actual user feedback allowed the team to focus on the features customers cared about most and respond quickly to improve the overall experience in the new design. Service advisors are now able to create their estimates at the vehicle, with the owners input. Technicians are able to review the repair order tasks from their tablets while working on the vehicle. Shop owners can review KPI reports on-the-go. Omnique users have loved the increased performance, simplified design, and mobile capabilities. Users now prefer the modern version of the site and, in fact, have given almost no resistance in deprecating features from the old site.

Our customer's success is our success.